Questions about AEG Live. I need your thoughts!

Good question. I dont know the implications and how the refunds work but I came across this on the internet;

AEG benefited from global interest in the death of Michael Jackson by hosting a public memorial service at Staples Center, a prominent music venue in Los Angeles and home of the Grammy Museum. The event included security and logistical support by the City of Los Angeles totaling $4 million. City Council members and local media have called for the cost of the memorial incurred by the City to be paid for by the Jackson family and/or AEG, instead of the city taxpayer.
AEG has also been accused of attempting to profit from the death of Michael Jackson, who was due to perform at London's 02 Arena in 2009/2010. While refunds of the approximately 750,000 tickets (at £55–£75 each plus £9 booking fee per ticket) are available to customers that request it, the promoter has offered to send out "souvenir" tickets providing fans of the singer waive their right to the refund.^[4]
Many fans believe this is an unfair proposal as customers were already due to receive the tickets, and had paid to attend the concerts. They therefore feel that a souvenir tickets is an unsuitable and expensive substitute for the live performance, and that a partial refund should also be offered, or that the monies raised donated to a charity.
The company estimates that between 40–50% of its customers will request the original tickets in lieu of the refund, which will save the company $40 million in refunds. This is in addition to future profits from any material that forms a part of the "This Is It" concerts - the intellectual property of AEG.^[5]
This has led to a sense of betrayal and exploitation by the company whose president, Randy Phillips, was quoted as saying: "Since he [Jackson] loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death."

"Since he [Jackson] loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death."

Shouldn't they then do as fans asked?

Exactly!